Make Room for the Voice of the Customer in your Strategic Plan Your Strategic Plan is your team’s roadmap for the entire year. It’s important that your team doesn’t focus on financial metrics alone. Financials are important but they are usually lagging indicators. That means that setting an aggressive Sales target may be what you want […]
So you trained a bunch of people to be Lean Six Sigma Green Belts. Now what? I’ve seen it a hundred times. A company hand picks their best and brightest to get Green Belt certified with the hope that they will solve the company’s problems and create a culture of Continuous Improvement. What really happens? […]
How do you know if you are Winning or Losing at the game of work? Key Performance Indicators! KPIs should be the first and last thing you think about as you pass that underused Ping Pong table on the way to and from your office. Not to be too obvious but key word here is […]
Hi Lean People! I get asked all the time, “Why isn’t my organization using the Lean principles I’m trying to teach them?” This problem isn’t just for people starting on their Lean journey, even old pros often struggle to change the culture of an organization. Sometimes I see good people heading as fast as they […]
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