Lean Six Sigma Case Studies and Blog Posts

DMAIC Project – Reducing Length of Stay in Emergency Department

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Does Lean Six Sigma work in a hospital? Yes! This DMAIC project example shows you how an emergency department in a rural hospital reduced the LOS, length of stay, to increase revenue and lower costs while delivering better patient outcomes. If you would like your hospital to have great outcomes like this one and create […]

Reducing Abandonment Rates in a Call Center – DMAIC Project

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Does Lean Six Sigma work in service industries? Yes! Here’s an example of how a call center at one of the world’s largest credit card processing companies applied DMAIC to reduce call abandonment rates. DMAIC Project for Process Improvement Define the Problem: In the last 6 months, there have been 10,987 calls lasting more than […]

Is Your Green Belt Program Working?

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So you trained a bunch of people to be Lean Six Sigma Green Belts. Now what? I’ve seen it a hundred times. A company hand picks their best and brightest to get Lean Six Sigma Green Belt certified with the hope that they will solve the company’s problems and create a culture of Continuous Improvement. […]

Managing Your Supply Chain During COVID-19 Disruption

Managing Your Supply Chain During COVID-19 Disruption

COVID-19 is disrupting businesses across the world. Some have seen sales drop off while others are busier than ever trying to keep up with changing market demands. We interviewed Casey Adams and Brian Bowers from Visible Supply Chain Management to find out how they and their clients are managing this disruption and what other companies can do […]

Results are NOT the Continuous Improvement Leaders Job!

Results are not the Lean Six Sigma leader's job

Published on March 8, 2016 Edit article View stats Status is onlineCedro ToroCEO – KPI Fire Strategy Execution Software28 articles A friend of mine emailed me with a tough question last month. “I have a problem. About a year ago I (somehow) talked my way into a job as a CI coordinator. …It’s been a […]

Calculating Lean Six Sigma Project Savings

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There are famous battles in our history. The Battle at Waterloo, Custer’s Last Stand, and the Battle of the Bulge. But none is so fiercely fought as the battle of whether or not a Lean Six Sigma project delivered real value or just “soft” savings! The Lean Six Sigma Black Belts argue, “All savings are […]

Standard Work in Healthcare?

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The team here at KPI Fire just got back from the Engineering Lean & Six Sigma conference in San Antonio, Texas. I know many of you couldn’t go so I took some notes! One of those notes that really stuck with me was a presentation by Johanna Ficatier of the Mayo Clinic. “Why do Healthcare Professionals fight the concept of Standard Work?” […]

Common Misconceptions in Hoshin Planning

X Matrix Hoshin Planning

Within the strategic planning world, Hoshin Kanri is becoming a major buzzword. Hoshin Kanri refers to managing company objectives and is sometimes called “Policy Deployment” or “Hoshin Planning”. However you say it, Hoshin Planning is a proven method for ensuring strategic goals are achieved while minimizing waste in business processes. Hoshin Planning is part of […]