Tag Archives: dmaic project

DMAIC Project – Reducing Future Property Claims for a Client in the Ski and Snowboard Industry

snowboard factory - lean six sigma in manufacturing

Company: EPIC Ski and Snowboard Company builds high end skis and snowboards for their own brand as well as OEM for other industry brands. Problem: EPIC had filed an insurance claim caused by a 55-gallon drum of epoxy leaking onto the factory floor causing a quarter million dollars in damage to product and equipment. The […]

Reducing Abandonment Rates in a Call Center – DMAIC Project

call center - lean six sigma toolbox

Does Lean Six Sigma work in service industries? Yes! Here’s an example of how a call center at one of the world’s largest credit card processing companies applied DMAIC to reduce call abandonment rates. DMAIC Project for Process Improvement Define the Problem: In the last 6 months, there have been 10,987 calls lasting more than […]

Is Your Green Belt Program Working?

nurse with lean six sigma green belt certificate from lean six sigma toolbox

So you trained a bunch of people to be Lean Six Sigma Green Belts. Now what? I’ve seen it a hundred times. A company hand picks their best and brightest to get Lean Six Sigma Green Belt certified with the hope that they will solve the company’s problems and create a culture of Continuous Improvement. […]