Articles about Lean Six Sigma in Service Industries.
Lean Six Sigma is a unique method that focuses on improving business processes and eliminating waste while maintaining high quality. Lean Six Sigma Green Belt is a certification that demonstrates skill in this area. Here, you will find a Lean Six Sigma Green Belt salary guide. It includes everything you need to know about the […]
Developed by Motorola in 1980, Six Sigma has aided various companies like Microsoft and government organizations in improving their quality standards and processes. Lean Six Sigma is a variation of this process focusing on managerial approaches to team performance. While anyone can learn Lean Six Sigma principles, those who master it through certification get the […]
Company: EPIC Ski and Snowboard Company builds high end skis and snowboards for their own brand as well as OEM for other industry brands. Problem: EPIC had filed an insurance claim caused by a 55-gallon drum of epoxy leaking onto the factory floor causing a quarter million dollars in damage to product and equipment. The […]
Does Lean Six Sigma work in service industries? Yes! Here’s an example of how a call center at one of the world’s largest credit card processing companies applied DMAIC to reduce call abandonment rates. DMAIC Project for Process Improvement Define the Problem: In the last 6 months, there have been 10,987 calls lasting more than […]
There are famous battles in our history. The Battle at Waterloo, Custer’s Last Stand, and the Battle of the Bulge. But none is so fiercely fought as the battle of whether or not a Lean Six Sigma project delivered real value or just “soft” savings! The Lean Six Sigma Black Belts argue, “All savings are […]
