Kaizen is a Japanese word that means continuous improvement. Broken up into two parts, Kai means change, and Zen means good. So, Kaizen is a “change for good”. In business, Kaizen means continuously improving your processes so you can get better results for your customers and your employees. You can apply Kaizen to just about […]
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Manufacturing is a serious business, but when batch processing goes wrong, it can be downright comical. Luckily, Lean Six Sigma principles like one-piece flow can help teams reduce lead times and avoid these mishaps. In this article, we’ll explore how teams can use one-piece flow to keep things running smoothly and avoid any more “oops” […]
Does Lean Six Sigma work in a hospital? Yes! This DMAIC project example shows you how an emergency department in a rural hospital reduced the LOS, length of stay, to increase revenue and lower costs while delivering better patient outcomes. If you would like your hospital to have great outcomes like this one and create […]
Does Lean Six Sigma work in service industries? Yes! Here’s an example of how a call center at one of the world’s largest credit card processing companies applied DMAIC to reduce call abandonment rates. DMAIC Project for Process Improvement Define the Problem: In the last 6 months, there have been 10,987 calls lasting more than […]
So you trained a bunch of people to be Lean Six Sigma Green Belts. Now what? I’ve seen it a hundred times. A company hand picks their best and brightest to get Lean Six Sigma Green Belt certified with the hope that they will solve the company’s problems and create a culture of Continuous Improvement. […]